Frequently Asked Questions

We understand the importance of finding the best serviced apartment management system for your business and we want to help you make the most informed decision as possible. Here are just some of the questions we frequently get asked. Our team are always ready to help you with anything you would like to know about SAMS. Fell free to chat with us via the chatbox, phone or email but we also have a dedicated Help Centre. We look forward to hearing from you.

Why is SAMS different from traditional Property Management Systems?

SAMS has been built from the ground up for the serviced apartment industry. Having worked in the industry we realised that traditional PMSs were missing fundamental functionality required when managing serviced apartments that are not required by hotels including, managing apartment contracts and landlords, multiple locations in one system, long term stay support.

For more information about the features SAMS offers, have a look at our features page or contact the team.

How can I buy SAMS?

Currently you can buy SAMS by contacting a member of the team, who will be happy to go through our sign up options and discuss any onboarding requirements with you. We are currently working on instant sign up that will be available on our website for those who don’t require any onboarding service.

If you have questions and would like to know more before you buy, you can use the chatbox in the bottom right-hand corner of the website to talk to a member of the team. If you would prefer to talk to someone over the phone, you can call the sales team on 03302 23 51 51.

Is SAMS a Channel Manager?

SAMS is a property management system designed for serviced apartments. SAMS integrates with channel managers. Channel managers manage the connections between Online Travel Agents ( OTAs) and SAMS. This allows your company maximum exposure for potential guests to make bookings. The bookings and guest information are then available in SAMS for you to manage.

What support will I get?

All our customers receive free phone, email and message support for SAMS. Alongside this free support, documentation is provided to explain all of the functionality within the system. You can access support through our support portal, there is also available directly in the system.

If you are a larger company and would like additional support including SLAs, you can sign up for our enterprise support package. For more information about this package please contact a member of the team on 03302 23 51 51 who will be happy to discuss your requirements further, as well as the benefits of our enterprise package.

How much does it cost?

There are three different price structures. 

  • No Contract-  £9.00 per apartment per month. Minimum spend of £90.00 per month.
  • Contract-  £7.00 per apartment per month. Minimum spend of £70.00 per month (1-year contract).
  • Enterprise – Contact for a quote. 

All prices are excluding VAT.

Additional charges may apply for any third-party connections. 

 

Will I need training to use SAMS?

Training is not necessary to use SAMS. However, if you have purchased our onboarding service, training is included as part of the fee. If you would like extra training or require training without the onboarding service, it can be provided at an additional fee. Please contact a member of the team on 03302 23 51 51 who will be happy to discuss your requirements.

Will I lose my current booking history?

Migration of your existing data is included as part of our onboarding service. If you choose to sign up to SAMS without the onboarding service then no data will be migrated from your existing system.

If you have already signed up to the system and would like to purchase the onboarding service please contact your account manager on 03302 23 51 51 who will be happy to help.

Can I integrate with my own channel manager?

SAMS integrates with industry-leading channel managers to connect to OTAs. There is no additional charge to connect your account with our currently supported channel managers, however, the subscription cost of the channel manager is not covered by Apartbook and you will have to pay the required fees to the third-party channel manager you choose.

We currently integrate with STAAH which provide connections to over 200 OTAs, should you wish to integrate with other channel managers not currently supported by SAMS, please contact the team who will be happy to discuss your requirements.

Can I see a demonstration of SAMS ?

Please contact the team and request a demo. 

An hour live demo with a member of the team is available online, please register your interest.

Further demos of the site are available should you want to try the site with your team. The demo will allow you and your team to use all functionality in SAMS other than integration with live bookings. This will be available for 2 weeks. Once your 2-week demo is complete a message asking you to contact Apartbook will appear.

Is SAMS available in my country?

SAMS is provided as a System as a Service (SaaS) which means it can be accessed anywhere in the world with an internet connection and web browser. You can sign up to SAMS from any country, however, please note that the user interface currently only supports the English (British) language. The following currencies are also supported: Pound Sterling (£), United States Dollar ($), Euro (€).

We are working on bringing more languages and currency support to the system.

Do I have to pay an onboarding fee?

You are not required to pay an onboarding fee, however, should you want assistance in set up and training for your teams an onboarding fee will be charged. Please contact the team at Apartbook for a quote.

Will SAMS work on my own website?

SAMS offers a booking engine that allows you to take bookings through your own website. This is no extra charge with no commission fee when using the SAMS system.