Welcome Glenlyn Hotel & Apartments

Richard Cooper on November 28, 2020


A massive welcome to our new customer Glenlyn Hotel & Apartments.

Glenlyn is set within large Victorian terraced houses and, although retaining many of the original architectural features, they are able to offer our guests the high standards of comfort and service expected.

The bedrooms and apartments have their own distinctive décor giving a homely and cosy feeling.

The Glenlyn is a family-run hotel helped by a small team of caring staff who between them aim to create a warm and welcoming atmosphere.

Discover more and book today https://www.glenlynhotel.com/apartments/


Welcome AQORA

Richard Cooper on September 29, 2020


Apartbook is thrilled to announce our new customer Aqora. 

Aqora specialises in provided bespoke corporate housing offering the very best in service and high standards of accommodation.

Knowing what corporate guests want Apartbook assists Aqora in achieving easy booking, simple guest communication and the management of their serviced apartments in one place.

Aqora, have a proud history of delivering great experiences to their guests and being at the forefront of the corporate mid to long term accommodation market, making them a perfect solution for any company.

Discover more: https://aqora.co.uk/



Sign up to Apartbook and pay nothing for 2 months!

Richard Cooper on August 12, 2020


Apartbook is offering all new customers two months completely free!

  • No sign-up fee. 
  • No training fee
  • No fees at all for 2 months! 

Get all the features, channel manager, and booking engine for your serviced apartment or vacation rental completely free for two months.

With no commission charges, our industry-leading technology dedicated to you really is free.

We love to give something back, especially with our industry needing a little help.

Contact Apartbook today and chat with a member of our team to get your two months free.

Email: letschat@apartbook.co.uk


Terms & Conditions

  • Offer is for sign-ups between 13/08/2020- 31/11/2020
  • After two months you will be charged fees of £8.50 per apartment per month.
  • Our lower package price of £7.00 per month per apartment is not included in the offer.
  • The offer is based on signing up for a twelve-month flexible contract.
  • Apartbook reserves the right to remove this offer at any time.




The 4% VAT Rate Myth

Mikey Alder on July 15, 2020


Firstly let’s clear something up. In the UK there is not and never has been a 4% VAT rate.

We actually only have 3 rates of VAT recognised by HMRC, which are; Standard rate (20%), Reduced rate (5%) and Zero rate (0%). If you want to correctly import your invoices from your booking system into your accounting software for your VAT return you should only ever use one of these three rates, unless instructed otherwise by HMRC.

UK VAT Rates

Available VAT rates in the United Kingdom

The confusion seems to have come from the hospitality 28-night rule (VAT Notice 709/3) in which the part of the nightly rate that is for accommodation becomes VAT Exempt after the 28th consecutive night of a stay. As most Property Management Systems do not have the functionality to automatically deal with this reduction, the 4% VAT rate has appeared in the serviced apartment industry as a quick fix for property suppliers, who don’t fully understand the notice or don’t have time to apply the notice manually.

There is one fatal flaw in this approach though. As there is no 4% VAT rate recognised by HMRC all invoices that contain it are invalid. Also, if you have connected your Property Management System to your accounting software it too will not recognise a 4% VAT rate. This means your VAT return could be incorrect, especially now the government has introduced Making Tax Digital. This is because most accounting software will have predefined VAT rates set up for the standard rates and only these will be included on the VAT return calculations.


Where does 4% VAT come from then?

So where has the 4% VAT rate come from? The 28-night rule states that the facilities charge must be at least 20% of the original nightly rate. Whilst you should actually work out the correct percentage of your nightly rate that is for facilities charges (that’s a blog post for another day) almost all serviced apartment providers use 20% as this is the minimum charge.

20% of 20% is 4% …Voila! 4% VAT rate is born.


How the 28-night rule actually works

VAT Notice 709/3 states that after a continuous stay of 28-nights the charge for the accommodation part of a nightly rate becomes VAT Exempt, with Standard rate (20%) charged only on the facilities charges (etc. rent, electric, water, gas, cleaning). This means that when invoicing for this part of the stay you should have 2 separate lines on your invoice. One for the accommodation charge and another for the facilities charge with the correct VAT rate applied to each.

An invoice showing the split facilities and accommodation charges after 28-nights

This also ensures that when you import invoices into your accounting software and complete your VAT return the correct information will be automatically populated for you. Although the accommodation charge is VAT Exempt it still has to be reported to HMRC.


How does Apartbook manage the VAT Notice 709/3?

Apartbook has been built from the ground up specifically for the serviced apartment industry. This means that we have taken the 28-night rule into consideration when creating our Rates and Invoicing functionality. Applying the correct VAT rates for long-stays is as simple as setting an option on your Rate. The system takes over from there applying the correct VAT rate when required.

We’ve made it simple to apply VAT Notice 709/3 to your bookings

If you have a booking that is longer than 28-nights, we will automatically split the sales lines on the invoice to reflect the correct charges and VAT rates if the booking is using a rate with the feature turned on. We’ve also made it easy to adjust the facilities charge percentage should you wish to, to reflect individual provider needs.

Apartbook automatically splits out your sales lines


My customer is demanding to see a 4% VAT rate on the invoice.

There are stories of clients having invoices returned stating that it must have a 4% VAT rate on it after 28-nights. This is actually an incorrect demand. The invoices produced by the Apartbook software are correct in accordance with the guidelines from HMRC. You may, therefore, push back with the confidence that your invoices are correct. Explaining that a 4% VAT rate does not exist and that the 2 sales lines on the invoice of VAT Exempt and 20% VAT for facilities charge represent the “4% VAT rate”.


Then along came the Covid-19 VAT reduction

On 8th July 2020, the UK government announced that the Standard rate of 20% would drop to 5% for accommodation services, among others, between 15th July 2020 and 12th January 2020.

This has caused a lot of confusion in the industry about how to apply the 28-night rule to this VAT reduction. Do we still charge 4% after 28-nights? Do we charge 1%? Actually, when it comes to the 28-night rule nothing has changed. A minimum of 20% of the original rate must be charged at the Standard rate (now 5%) as a facility charge, whilst the accommodation charge should be VAT Exempt.

To make this easier for our customers, again, we’ve made this automatic in Apartbook. You just need to enable the “Covid-19 VAT reduction” flag on your Rate and the system will automatically apply the VAT reduction to all nights that fall between 15th July 2020 and 12th January 2021, whilst also applying the 28-night ruling to applicable bookings.

You can automatically apply the VAT reduction in Apartbook


We’ve put together some videos to walk through the processes of enabling and using these features in Apartbook.


It’s time to move the industry forward

At Apartbook we believe it’s time for the Serviced Apartment industry to move forward when it comes to technology and software. That’s why we are working hard to ensure that the system supports all the nuances and bugbears of the serviced apartment industry that other Hotel Property Management Systems have missing. We are busy creating bespoke functionality for the industry to help providers in their day to day tasks and to ease the process of running a serviced apartment company efficiently and to government guidelines.

If you are interested in discussing our software further, feel free to get in touch with a member of the sales team who will be happy to further demo the features of our system.


Apartbook exhibiting at Host 2020.

Richard Cooper on July 6, 2020



Come and see us at Host 2020 in London!

HOST is Europe’s most important accommodation event. As the industry continues to undergo rapid transformation shaped by new technology and the needs of an increasingly diverse range of travellers, HOST has been designed to help all accommodation services and partners to fully capitalise on this growing $194 billion market.

At Apartbook are looking forward to meeting everyone and giving you all the chance to have a look at our property management system for serviced apartments and short term rentals. The highlight of our year is being able to meet industry colleagues and see what they want or need to help solve issues within their business.

The serviced apartment industry is our passion and our PMS system really does offer companies full assistance in the day to day of running their business.

We will be at Host 2020 on the 5th and 6th of November. If you would like to register and find out more about Host or Apartbook follow the links below.






Apartbook Sponsors Urban Living Webinar.

Richard Cooper on July 6, 2020


We are happy to be sponsoring the Urban Living Webinar focusing on if the OTAs will bounce back.

The webinar is on the 29th of July 2020. It is free to attend and will be a great opportunity to discuss your thoughts, gain some insider knowledge, and see how other industry leaders are coping with such difficult times. This will be the first of many sponsored webinars and events by Apartbook as we feel supporting industry events helps continued growth and understanding within our industry.

As sponsors of the event, we welcome you to join and meet like-minded people.

If this is something you would like to join, please click the link to register https://zoom.us/meeting/register/tJMpc-qvrDMuHdBeBK5LMU7AXlQsa_S87qln


Welcome Radiant Premium Apartments

Richard Cooper on July 1, 2020


Apartbook would like to say a big welcome to our first customer in Austria, Radiant Premium Apartments.

Located in the beautiful city of Vienna, Radiant Premium Apartments offer the perfect location for business travelers and holidaymakers alike.

Radiant Premium Apartments provide the very best in serviced apartment living. With a dedication to the guest experience and a focus on maintaining and managing the perfect apartments, we are proud they have chosen Apartbook to assist in running their ever-increasing portfolio.

For more information: http://www.apartbook.co.uk


Rainbow Logo. Hope, peace, equality.

Richard Cooper on June 8, 2020


The last three months have been devastating for so many.

With so much anger and hurt, in a world that now looks very different from what we remember at the start of the year, we want to focus on a symbol of hope.

The Rainbow flag for many years has been a symbol of hope, peace, and equality for the LGBTQ community, a community that is very close to the hearts of Apartbook.

In recent times the Rainbow and the flag have been adopted in a show of hope for our valued NHS, and has again pulled together people across the country in unity with the fight against COVID 19.

Every June we celebrate World Pride Month.

World Pride Month is a global celebration to promote freedom and equality for the Lesbian, Gay, Bisexual, transgender, and Queer (LGBTQ) community across the globe, basic human rights which are still not granted in many countries.

This year the change of our logo feels even more important.

While we push for equality in the LGBTQ community, current protests have shown the world again how many different communities globally also struggle for the same rights.

We celebrate World Pride Month with the symbol of the Rainbow and stand in solidarity with everyone fighting for hope, peace, and equality.


Richard Cooper on March 10, 2020


We are proud to be sponsoring the London Accommodation Club, hosting amazing events for the accommodation industry.

The event is relaxed, informal and hosted in an amazing venue with sweeping views of the London Skyline.

Whether your managing short or long term accommodation, work as a service provider to the industry or manage your own hotel come along, say hello, and meet others alike!


Book your free ticket which includes an arrival drink on the link below.

Event Dates

  • Monday 20th April 2020
  • Monday 18th May 2020
  • Monday 15th June 2020
  • Monday 20th July 2020
  • Monday 17th August 2020

London Accommodation Club-  https://www.ldnac.com/

Event Tickets- https://www.eventbrite.co.uk/o/the-london-accommodation-club-29207041091



Welcome KH Homes!

Richard Cooper on January 3, 2020


We are delighted to announce KH Homes have chosen to use Apartbook as their new Property Management System and started using the software as of the end of Decemeber 2019.

About KH Homes

KH Homes has over 30 serviced apartments in the Kent area. 

Based in Maidstone, KH Homes have grown to be a leading serviced apartment provider in the region, offering excellent levels of service with modern stylish 1, 2 and 3-bed accommodation. 

The team at KH Homes are well known for innovation in the industry along with supporting local and national charities. 

Discover more about KH Homes- https://www.khhomes.co.uk/